Copar offers 24 hour support for all of our products. We provide free phone support during regular buisness hours 7am-5pm CST (M-F) and paid afterhours phone support 5pm to 7am (M-F) and on weekends.

To find elusive issues, Copar takes advantage of our BlackBox “flight data” recorder, featured in all SyncMaster systems. Our engineers use the recorded data to troubleshoot problems at the times reported to us. Copar can replay your issue, after the fact, as if they were watching your machine run in real-time. Black Box data continuously records allPLC I/O data and touch screen interactions. Data is automatically archived for at least 35 days or more so that the issue may be investigated days or weeks after an event occurs.